Description: A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organization's goods and se...
Author: Cowan, Curtis, A. Publisher: Cowan C. Kean Group Format: Adobe PDF
Description: A fresh approach to providing extraordinary customer service! Something that will set you apart from your competitors, expand your customer base, and improve your bottom line! In "You're the Doctor....
Author: Hamit, Francis Publisher: Francis Hamit Electronic Publishing Format: Adobe PDF
Description: A discussion about the impact of telephone manners upon the reputation and sales of a business or other organization. with specific recommendations for improvement.
Author: Rowson, Pauline Publisher: Rowmark Format: Adobe PDF
Description: Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What ...
Author: Hall, Stacey / Stringer, Jan S. Publisher: Berrett-Koehler Publishers Format: Adobe PDF
Description: Most businesses spend far too much of their time and energy struggling to get new customers or hang on to existing ones-even customers who are ultimately more trouble than they're worth. Attracting Pe...
Author: Hall, Stacey / Stringer, Jan S. Publisher: Berrett-Koehler Publishers Format: Adobe ePUB
Description: Most businesses spend far too much of their time and energy struggling to get new customers or hang on to existing ones-even customers who are ultimately more trouble than they're worth. Attracting Pe...
Author: Barwise, Patrick / Meehan, Sean Publisher: Jossey-Bass Format: Adobe ePUB
Description: Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face ...
Author: Barlow, Janelle / Stewart, Paul Publisher: Berrett-Koehler Publishers Format: Adobe PDF
Description: The author of the bestselling A Complaint is a Gift, (Over 100,000 copies sold) details how to create a definitive, recognizable style of service that reinforces a companies brand values every time a ...
Author: Martinez, Mario / Hobbi, Bob Publisher: Information Age Publishing Format: Adobe PDF
Description: The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was ...
Author: Blokdijk, Gerard Publisher: Emereo Pty Ltd Format: Adobe PDF
Description: Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with and in Call Centre customer service, help desk & telemarketing roles and environments.
Author: Bergevin, Real / Kinder, Afshan / Siegel, Winston Publisher: For Dummies Format: Adobe ePUB
Description: Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this pr...
Author: Bergevin, Real / Kinder, Afshan / Siegel, Winston Publisher: For Dummies Format: Adobe PDF
Description: Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this pr...
Author: Glanz, Barbara Publisher: McGraw-Hill Format: Adobe PDF
Description: CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraor...
Author: Carter, Doug Publisher: McGraw-Hill Format: Adobe PDF
Description: "How to Discover and Unlock the Power of the Extraordinary Client! What if you could increase your income by decreasing your sales calls? It happens whenever you stop wasting your time on marginal cl...
Author: Burke, Jack Publisher: Silver Lake Publishing Format: Adobe PDF
Description: Offers business people a practical guide to improving their customer service functions-whether that's a bank of reps or a couple of partners answering their own phones.
Author: Michael J. Cunningham Publisher: Capstone Publishing Format: Adobe PDF
Description: Fast track route to developing world class customer relationships. Covers all the key techniques for successful customer relationship management, from developing profitable customer relationships to ...
Author: N/A Publisher: Information Science Reference Format: Adobe PDF
Description: Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus provides an overview of the field of the Semantic Web, social Web and CRM by uniting various research studies ...
Author: Winmill, Laurence Publisher: Avagio Limited Format: Adobe PDF
Description: Read Laurence Winmill's unique insight into the world of Customer Service. - "Customer Service - Jokers & Kings." This book is based on real life case studies and customer service experiences. It pr...
Author: Evenson, Renee Publisher: Amacom Format: Adobe PDF
Description: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 1...
Author: N/A Publisher: Information Science Reference Format: Adobe PDF
Description: Customer-Centric Knowledge Management: Concepts and Applications is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation. It seeks to exp...
Author: McKean, John Publisher: John Wiley & Sons, Ltd. Format: Adobe PDF
Description: "McKean's compelling book reveals how companies must compete for customers as people; in this new customer era and why shareholders will suffer if they falter." Horst H. Schulze, Founding President, R...
Author: Ford, Lisa / McNair, David / Perry, William Publisher: Adams Media Format: Adobe PDF
Description: In today's market, customer service is a key competitive advantage. Learn to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impr...
Author: N/A Publisher: IGI Publishing Format: Adobe PDF
Description: For more than ten years there has been an obvious trend of globalization of leading companies, as they have moved from multinational to global operations. Recently there has also been increased deman...
Author: Valas, Elly / Mayberry, Mark Publisher: iUniverse.com Format: Adobe PDF
Description: Players on the golf course must battle the course and conditions in order to succeed. While a caddy might lend a hand carrying the load, individuals must rely on their own strengths to accomplish goal...
Author: Solomon, MichaelMichael Publisher: FT Press Format: Adobe PDF
Description: This Element is an excerpt from The Truth About What Customers Want (9780137142262) by Michael R. Solomon. Available in print and digital formats. Meet the ""cybermediaries"": how consumers find and c...
Author: Solomon, Michael R. Publisher: FT Press Format: Adobe ePUB
Description: This Element is an excerpt from The Truth About What Customers Want (9780137142262) by Michael R. Solomon. Available in print and digital formats. Meet the ""cybermediaries"": how consumers find and c...
Author: Lindstrand, Angelica Publisher: Elsevier Science Format: Adobe PDF
Description: For marketers, the internet is increasing in importance. One important marketing issue is how to initiate, develop, and manage relationships with customers through the internet. This holds true for ma...
Author: Kumar, V. Publisher: Wharton School Publishing Format: Adobe PDF
Description: This is the eBook version of the printed book.“This is a milestone book in marketing. Most companies claim they are focused on customers, but even those who are, probably do not take a scientifi...
Author: Kumar, V. Publisher: Pearson Prentice Hall Format: Adobe ePUB
Description: This is the eBook version of the printed book.“This is a milestone book in marketing. Most companies claim they are focused on customers, but even those who are, probably do not take a scientifi...
Author: Schiffman, Stephan Publisher: Adams Media Format: Adobe ePUB
Description: You rely on your key accounts for repeat business over time, but with Stephan Schiffman's tips and strategies, you'll find out how to increase your sales to these accounts and solidify your relationsh...
Author: Stevens, Ruth P Publisher: QUE Format: Adobe PDF
Description: Maximizing Lead Generation brings together everything B2B marketers need to know to plan and execute winning lead generation programs, hands-on. Short, snappy, and easy to use, it reflects the latest ...
Author: Stevens, Ruth P. Publisher: QUE Format: Adobe ePUB
Description: This is the eBook version of the printed book.Maximizing Lead Generation brings together everything B2B marketers need to know to plan and execute winning lead generation programs, hands-on. Short, sn...
Author: Bruce, Loeffler Publisher: DC Press Format: Adobe ePUB
Description: Everything is super-sized in the Lone Star State, and when it comes to poker legends, none are bigger than Texas Dolly Brunson, the godfather of the green felt. For nearly four decades this man has ...
Author: Bacal, Robert Publisher: McGraw-Hill Format: Adobe PDF
Description: Tools for pleasing even the most demanding customersA satisfied customer is a loyal customer, and in todays supercompetitive business economy few things are as crucial to a company's bottom line as th...
Author: Stiff, Dan Publisher: McGraw-Hill Format: Adobe PDF
Description: A brand has the tremendous power to create a positive experience that will resonate with your customers. So why do you-and most other salespeople- focus on selling your product or service, but not on ...
Author: Solomon, Michael R. Publisher: FT Press Format: Adobe ePUB
Description: This Element is an excerpt from The Truth About What Customers Want (9780137142262) by Michael R. Solomon. Available in print and digital formats. Fully exploit the powerful human sense your marketing...
Author: Solomon, MichaelMichael Publisher: FT Press Format: Adobe PDF
Description: This Element is an excerpt from The Truth About What Customers Want (9780137142262) by Michael R. Solomon. Available in print and digital formats. Fully exploit the powerful human sense your marketing...
Author: N/A Publisher: Business Science Reference Format: Adobe PDF
Description: Successful Customer Relationship Management Programs and Technologies: Issues and Trends offers the latest research and developments for researchers, practitioners, and academics alike. This volume co...
Description: This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.
Description: Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmines boo...
Author: Hughes, Arthur Middleton Publisher: McGraw-Hill Format: Adobe PDF
Description: Database marketing is today's most powerful tool for designing cost-effective, resource-efficient marketing and operations programs. The Customer Loyalty Solution cuts through theory and guesswork to ...
Author: Cooper, Frank Publisher: McGraw-Hill Format: Adobe ePUB
Description: Positive Service Gets Positive Results—Every Time!Customer loyalty is becoming harder to establish and just as difficult tomaintain. This is truer than ever in today’s hyperdigital world, ...
Author: Neumeier, Marty Publisher: Peachpit Press Format: Adobe PDF
Description: This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version.The complex business problems we face today can’t be so...
Author: Templeton, Tim / Stephenson, Lynda Rutledge Publisher: Berrett-Koehler Format: Adobe PDF
Description: In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A...
Author: Hochman, Larry Publisher: Wiley Format: Adobe ePUB
Description: "Larry's thoughts on customers, culture and talent are immensely valuable for any business, anywhere in the world."—Sheldon S. Wiseman, President & CEO, Amberwood Entertainment Corp."For Lar...
Description: For every retailer that wishes to learn how to achieve their potential in Retail. The Retail Handbook follows a logical 11 part journey that centres around, and begins with, the Customer. Based on 20 ...
