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A Communications Protocol in a Synchronous Chat Environment: Student Satisfaction in a Web-Based Computer Science Course |
$14.37 |
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Author: Giguere, Paul J.
Publisher: Dissertation.Com
Format: Adobe PDF
Content Language: English
ISBN: 9781599421797
Print ISBN: 9781581121797
Size: 413 KB
Pages: 108
Publication Date: 2005-10-31
Category:
Technology > General
Territorial Restrictions:
Available Worldwide
Digital Rights:
Copy Count: 25
Copy Interval (Days): 30
Print Count: 25
Print Interval (Days): 30
Read Aloud: Enabled
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| DESCRIPTION |
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The effects of a communications protocol in a synchronous on-line chat environment on the satisfaction of students in a Web-based computer science course was studied. Two undergraduate faculty members who teach Web-based courses, and 42 students in four separate computer science courses participated in the study. Students completed a pretest that measured their prior experience, current attitudes, and expectations with regards to synchronous chats in a Web-based course. Two classes of students were introduced to a communications protocol by the instructors that was used throughout the course while in synchronous chat. The other two classes did not use a protocol. A posttest was administered to all students at the end of each course that measured student satisfaction with the synchronous chats held throughout the semester. A communications protocol, in the context of this investigation, is a set of rules or guidelines that are adhered to by all participants while engaged in a synchronous electronic discussion. This study answered the question: What effect does a communications protocol in a synchronous on-line chat environment have on the satisfaction of students in a Web-based computer science course? The study showed that the use of a communications protocol in on-line synchronous chats had no effect on student satisfaction with Web-based courses.
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