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101 Activities for Delivering Knock Your Socks Off Service |
$27.26 |
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Author: Performance Associates Research
Publisher: Amacom Books
Format: Adobe PDF
Content Language: English
ISBN: 9780814414453
Print ISBN: 9780814414446
Size: 1,831 KB
Pages: 384
Publication Date: 2009-06-17
Category:
Business & Economics > General
Territorial Restrictions:
Available Worldwide
Digital Rights:
Copy Count: Disabled
Copy Interval (Days): Disabled
Print Count: Disabled
Print Interval (Days): Disabled
Read Aloud: Disabled
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| DESCRIPTION |
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Todays customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers needs. Taking the unique position of seeing things from the customers perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: how to say no empathy vs. sympathy service recovery listening email telephone skills customers from hell winning words and soothing phrases anticipting customer needs building reliability customer feedback keeping a stress log and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
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| Supplementary data on CD or DVD is not included with the purchase of an eBook. |
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