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Frequently Asked Questions

What eBook formats are available for purchase through www.ebookshop.co.za?
Titles may be purchased in downloadable Microsoft Reader, Adobe Digital Editions or Mobipocket Reader format.

I'm new to eBooks. How do I read them?
Before downloading your first eBook, you must acquire, install, and register the appropriate eBook reader software on the computer/laptop, smartphone, PDA or dedicated ebook reader to which you are downloading the ebook. Visit our software downloads page.

Is there a maximum number of times that I am permitted to download my eBook to different devices?
You may download your Microsoft Reader or Adobe Digital Editions eBook a maximum of four times (your download link will expire after a year). After your eBook has been successfully downloaded four times you will have to contact us to have the download link reactivated. An administration fee will be levied.

Mobipocket ebooks do not have a download limit and your link will not expire.

How do I transfer my eBook from my old computer to my new computer?
You'll want to obtain technical assistance from your software provider to determine your options. However, in general, encrypted eBook files are most often limited to a specific computer or device (meaning they can only be read on that computer or device), or are encrypted to a specific user's account (meaning they can be read on any device or computer which contains that user's secret account information).

How can I avoid the delays that sometimes occur while attempting to download an eBook?
Download time depends on the speed of your internet connection and the size of the eBook file. The file size may be displayed in the book description. Ebooks which are graphics-intensive or which have several hundred pages may take several minutes to download. To expedite the download process, first close all other applications on your computer.

I have Adobe/Acrobat Reader Version 8, and I've noticed that I am unable to open certain eBooks. Is there a problem with my software?
Consumers using Adobe/Acrobat Reader Version 8 or earlier may not be able to open certain eBooks and should attempt to download and install the latest version of Digital Editions, which provides the eBook capabilities integrated with previous versions of Acrobat and Reader. To download Adobe Digital Editions visit our software downloads page.

Are eBooks returnable?
No, they are not. Once an eBook has been downloaded, it cannot be returned and it is not eligible for refund. Therefore, please make sure you can read your eBook selection in the chosen format before downloading.

We do, however, recognize that technical problems can sometimes prevent consumers from being able to successfully download their eBook purchase. If you have installed the proper software, have followed the downloading instructions supplied at the time of purchase, and are still unable to retrieve your eBook purchase, please contact us.

Is it possible to print my eBook?
Printing is publisher dependant. Please check the Digital Rights on the product information page.

Why are certain books not yet available in eBook format?
It is a massive task to convert print titles into ebook format. Please visit our website regularly as we will update new titles as they are made available by publishers.

If you cannot find the title you are looking for please contact us and we will try to source it for you.

Where can I find technical support for eBook titles ordered on www.ebookshop.co.za?
Technical support for eBook titles ordered on www.ebookshop.co.za can be found at www.helpebook.com and www.mobipocket.com/forum. If you are unable to resolve your issue after visiting these sites, please contact us.

Territorial restrictions
Some publishers restrict their ebooks to be sold only in certain territories. Please check the territory rights on the product information page, before purchasing your ebook.

eBook Pricing
The publisher sets the recommended retail price for ebooks. Ebooks are generally 20% cheaper than print books as there are no printing costs and distribution is only a fraction of that of a printed book.


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